Aftersales Team manager
Bravoauto West Birmingham - Aftersales Team Manager
We’re currently expanding our bravoauto network with plans to open a retail centre in west Birmingham very soon! We are looking to build a fantastic team to get us started and have an amazing opportunity for a Aftersales Team Manager to join the team.
The Aftersales Team Manage is responsible for ensuring service and repairs are carried out effectively and accurately to achieve the highest possible standards for technical quality at our bravoauto retail Centre. The Aftersales Team Manager is also responsible for ensuring maximum productivity in the workshop, liaising with the Technicians to ensure that all required work is actioned effectively and efficiently, keeping the customers expectations top of mind.
- Allocate work to qualified technicians
- Monitor Progress of repairs and service and communicate to sales manager
- Check capacity in the workshop based on any additional work requirements
- Ensure that quality checks are carried out as per Inchcape and brand guidelines
- Monitor and give feedback on Technicians quality and efficiency
- Order parts, receipt parts in
- Deal with Retail customers from booking through to delivery of service
The Ideal Candidate
- Technical Knowledge and qualifications relating to vehicle maintenance
- Computer Literate
- Completion of Required Training Courses
- Good communication skills
- Leading a team
- Work well alone and in a team
- Time keeping and preparing vehicle to showroom condition
- Ability to work using guidelines
- Organisation skills
About the Company
Inchcape is a leading independent global automotive distributor and retailer. We aim to deliver an outstanding customer experience at every one of our franchised dealerships, and to support this all our dealerships have specialist, manufacturer trained staff to ensure you and your car receive the best possible attention.
OUR VISION: To be the world’s most trusted automotive Distributor.
Inchcape is ambitious! We are pursuing a strategy of growth, both organically and by acquisition, across the globe. We have a number of exciting opportunities for equally ambitious talent.
We are excited about the future. Could we be a part of your future plans too?
Inchcape Retail Limited