Our vacancies

Search Jobs  

Product Genius

Job Introduction

Product Genius - BMW Norwich

As a Product Genius you will inspire and excite customers in the dealership with in-depth product information and insight. The role of a Product Genius is to promote brand products through selling the features and benefits. A Product genius will offer an exceptional customer experience and service by building a genuine rapport with the customer.

Role Responsibility

  • Keeping up to date with the latest product information.

  • Providing customers with specification information about all brand products.

  • Ensuring all dealership staff are up to date on the latest product information and that their knowledge is of a high standard. 

  • Planning and managing the customer test drive process with the Sales Executive and offering product insight during the test drive appointment.

  • Responsible for the preparation of the showroom, ensuring a strong selection of demo cars are available and that the showroom is always presentable for customers.

  • Pro-actively approaching customers in the showroom to welcome them and see if they need any help.

  • Supporting the Sales Executive with insight and product knowledge for customers, when required.

  • Guiding customers to the Sales Executive when they express an interest to buy.

  • Creates a winning customer experience by identifying and anticipating their needs. 

  • Assures that customer issues are resolved quickly and effectively.

The Ideal Candidate

  • Enthusiasm for excellent customer service.

  • Passion for automotive technology.

  • Strong presentation skills.

  • Ability to work autonomously.

  • Team orientated personality.

  • Excellent communication skills.

  • Keen to keep-up-to-date with innovations and complex/technical/product information.

  • Strong organisational and prioritisation skills.

  • Always willing to help and support to others.

  • Good knowledge of computer applications (MS Office).

Package Description

ot only do you get to work alongside great people within Inchcape, we offer great benefits too. For your valued contribution we will provide a fantastic benefits package including;

  • Employee Advantage Scheme which has over 3000 retailers with 1000’s of discounted products and services.
  • Company pension scheme
  • Life assurance
  • Holiday allowance rising with length of service
  • Discount Gym membership
  • Vehicle purchase discount
  • Cycle to work scheme

About the Company

Inchcape is a leading independent global automotive distributor and retailer operating in 32 countries across the UK, Europe, Russia, South America, Asia and Australasia.   As brand custodian for 30 of the world’s leading automotive OEMs (including Audi, BMW, Jaguar Land Rover, Mercedes-Benz, Subaru, Toyota and Volkswagen), Inchcape handles product planning, brand positioning, logistics, marketing, network management, sales and aftersales services.
Inchcape, which is listed on the London Stock Exchange, employs 18,000 people worldwide and recorded sales of £8.9 billion in its last financial year.

Inchcape is ambitious!  We are pursuing a strategy of growth, both organically and by acquisition, across the globe.  We have a number of exciting opportunities for equally ambitious talent.

We are excited about the future. Could we be a part of your future plans too?

Inchcape Retail Limited


This website is using cookies to improve your browsing experience. If you navigate to another page without changing the settings below you consent to this. Read more about cookies.